Voice AI testing · Insurance
Policy questions deserve precision. Build evaluations around approved information, completed intake and honest next steps—so reassurance never becomes an unsupported guarantee.
Your scenarios. Your success criteria. Evidence to review.
What did the agent promise?
What did the system accept?
What was actually saved?
Illustrative scenarios · fictional conversations and expected checks
Simulated caller
Did my claim go through?
Agent
Your claim is recorded as CL-208 and is awaiting assessment.
Submission confirmedVerify that required information and a submission reference exist. An acknowledgement should never imply that a claim is approved.
Unsupported coverage claim
FlaggedEvidence to review
The agent said the loss was fully covered without checking an exclusion required by the example policy.
Evaluate answers against the policy source and conditions approved for the scenario. Surface conclusions the available evidence does not support.
Simulated caller
Can you change my mailing address?
Agent
The new mailing address is saved on your policy record.
Saved details matchCheck that an authorized change is saved to the right policy. Preserve the distinction between a requested update and its effective status.
Agree on the policy source, authorization steps and what the agent can say when information is missing.
Exercise incomplete claims, declined updates and requests that require a specialist.
Retain the statement, source evidence and human review needed to explain the evaluation.
Illustrative policyholder workflows. Policy administration and claims connectors require configuration and validation. These examples do not determine coverage or certify regulatory compliance.
Bring your team’s hardest scenario. Let’s define what a successful result would need to prove.
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