Solutions
A booking. A refund. An account update. Start with the task your customer needs completed, then define the evidence that would prove it happened.
These workflow blueprints help scope an evaluation for your team. The guided demo illustrates scheduling; other workflows and system connections are scoped during a pilot.
A caller asks for a refund.
Explore customer supportThe agent’s claim
“Your refund has been processed.”
The evidence to check
Check the refund record, amount and final status in the support system.
A customer requests an account update.
Explore financial servicesThe agent’s claim
“Your contact details are updated.”
The evidence to check
Check the authorised account and saved fields against the customer's request.
A patient needs to move an appointment.
Explore healthcareThe agent’s claim
“You're now booked for Thursday.”
The evidence to check
Read back the appointment and verify the date, provider and location.
A guest changes their reservation.
The agent’s claim
“Your extra night is confirmed.”
The evidence to check
Check the reservation dates, room and confirmation state.
A policyholder submits a claim.
The agent’s claim
“Your claim has been submitted.”
The evidence to check
Verify the claim reference and submission status, without implying approval.
A shopper cancels an order.
The agent’s claim
“Your order is cancelled.”
The evidence to check
Check the order status and whether fulfilment has actually stopped.
A traveller requests a different flight.
The agent’s claim
“Your new flight is confirmed.”
The evidence to check
Check the itinerary, ticket status and applicable change conditions.
Make outcome verification part of your agent development process.
Explore the workflowReview the conversation, action and saved result in one place.
Explore the workflowDefine what success means before you approve a change.
Explore the workflowBook a walkthrough of the checks and evidence for your workflow.
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