Voice AI testing · Travel
A new itinerary is more than a confident reply. Design tests for rebooking, fare conditions and disruption handling, with a clear view of what is requested, held and confirmed.
Your scenarios. Your success criteria. Evidence to review.
What did the agent promise?
What did the system accept?
What was actually saved?
Illustrative scenarios · fictional conversations and expected checks
Simulated caller
Am I confirmed on the earlier flight?
Agent
The new itinerary is confirmed and the replacement ticket has been issued.
Ticket state matchesCompare the agreed itinerary with the reservation and ticket state. A seat hold is different from an issued ticket.
Change condition omitted
FlaggedEvidence to review
The agent promised a fee-free change while the example fare rule required a change charge.
Use the approved fare rules for the scenario. Catch statements that leave out a required charge or restriction.
Simulated caller
My connection was cancelled. What happens next?
Agent
Your rebooking request is recorded for the travel team. A replacement flight is not confirmed yet.
Next step is clearCheck whether an alternative was accepted, a request was logged or a specialist still needs to act. Make that distinction clear to the traveller.
Follow dates, time zones and each travel segment through the conversation and the expected outcome.
Include unavailable inventory, changed fares and failed ticketing responses.
Use agreed scenarios and outcome sources to compare how agent changes affect the same travel request.
Illustrative travel scenarios. Reservation and ticketing-system connectors are scoped separately; no live fares, tickets or inventory are represented here.
Bring your team’s hardest scenario. Let’s define what a successful result would need to prove.
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